Skintuition Policies

                                          CANCELLATION & NO SHOW POLICY

FOR ALL FACIAL SERVICES, LASH LIFT SERVICES, & WAXING SERVICES LONGER THAN 45 MINUTES-
  • A credit card is required to be on file to schedule the above services.

  • Same day cancellations for the above services will be subject to a $38 fee

  • No shows for the above services will be subject to  100% charge of the Service fee, capped at $88. 



NO SHOW POLICY FOR ANY SERVICE that we offer-
  • If you no show for any service with us at any time, a credit card will be required to rebook with us.

  • Any additional no shows will be an automatic charge of 100% of the service fee, capped at $88. 

  • If you no show 2 times, we will require prepayment for any future bookings

How to cancel your appointment
  • Call our main number (248) 650-5372 & speak to the front desk or leave us a voicemail.

  • Text our Google Voice number at (248) 805-1279

  • email us at skintuitionrochester@yahoo.com

  • Cancel it on our Vagaro booking app. This can only be done 24 hours prior. If your appointment is within 24 hours, you must use one of the other methods above.


Notification policy

We make every reasonable effort to ensure that you are aware of your appointment so that you do not incur any cancellation or no show fees.  


  • You will receive an automated notification at time of booking via text, email or both.

  • You will receive an automated notification 48 hours prior via text, email or both asking you to confirm your appointment. Please reply to confirm, or cancel if you need to. If you don't confirm or cancel at this time, we will contact you again the day prior to your appointment to get a confirmation. 


Please be considerate and respectful of our cancellation and no show policy. These missed times in our schedule can really hurt us, and hurt our business. Thank you for your understanding with this policy. 

Minors

Skintuition requires a parental or guardian signed consent form for any service performed on a minor under the age of 18. 

Children Policy

In order to maintain a quiet atmosphere for our guests, unattended children are not permitted. Although we LOVE children, bringing your children to your appointment is not recommended. We are not able to leave children unattended in our waiting room,  and we cannot be held responsible for looking after them. Please be aware that if you bring your children to your appointment, they will have to be in the treatment room with you during your appointment, or the appointment will have to be cancelled. In order to truly enjoy your time with us, we kindly ask that you leave your kids at home. 

Late arrival policy

We want you to fully enjoy your time with us, so we ask that you please arrive 5 minutes early to your appointment. Our services are designed to be delivered within the time allotted. As a courtesy to other guests, we are unable to extend service times for late arrivals. We offer many quick services that are booked in 15 minute time slots, and often times, there is just no time left to do the service if you arrive late for your appointment. While we will make every effort in our power to accommodate late arrivals, please be aware that we may have to reschedule your appointment if you are more than 5 minutes late. If you are running late to your appointment, please give us a call to let us know, and we will let you know if we will still be able to accommodate your appointment. 

product return policy

It is our pleasure to provide you a store credit for product purchases within 10 days of purchase as long as the product is accompanied by the receipt, remains sealed, unopened, unused, and in 

re-sellable condition. Opened products are non-refundable without any exception. 

Right to refuse service

For your safety, comfort, and satisfaction, Skintuition reserves the right to refuse service at our discretion when necessary. More than anything, we want to ensure that you have a great experience with us, and leave happy with the work that we do. Please trust the judgement of our trained professionals. If we do not think that you are a good candidate for a service or treatment, we will inform you before the start of the service. 

DUTY TO INFORM

Your health and safety are of paramount importance to us at Skintuition. We trust the information that you provide on your client intake form. Part of the success of your service requires your full disclosure of any condition or medication that would effect the outcome of the procedures that we provide. If you have any changes in your medical history or medications, it is your duty to inform us so that we can take necessary precautions. Skintuition will not be responsible for any adverse reactions to services rendered in circumstances where a guest has failed to inform us of any contraindications. 

Payment

Payment in full is required at time of service. We gladly accept Cash, Mastercard, Visa, Discover &  American Express. We do not take checks. 

Gratuities

Skintuition staff is able to accept gratuity in cash, or on a credit card. Gratuities paid on a credit card will be paid on a separate transaction via 'Tippy'. We cannot add gratuity to your credit card on file, unfortunately, and your card will need to be present to be swiped. 

Walk in Appointments

In order to manage the flow of our Spa traffic, we operate by appointments. We are happy to accommodate walk-ins if we have an availability, but, Skintuition cannot guarantee availability to walk-in guests without reservations. To schedule an appointment, please call us or use our online booking page to see if we have last minute availability. 

Online PRoduct Store