Cancellation & No Show Policy
We require a credit card on file to schedule an appointment with us.
If you need to cancel or reschedule, we require notice by 7PM the day prior to your appointment, otherwise late cancellations and no-shows for all services are subject to 100% charge of the service fee, capped at $108.
If you no show twice, we will require prepayment for any future bookings.
How to Cancel your Appointment
Call our main number (248) 650-5372 & speak to the front desk or leave us a voicemail.
Text us at (248) 805-1279
Email us at email@example.com
Cancel it through your appointment email or in the Vagaro app.
(This can only be done 24 hours prior. If your appointment is within 24 hours, you must use one of the other methods above.)
Appointment Notification Policy
We make every reasonable effort to ensure that you are aware of your appointment so that you do not incur any cancellation or no show fees.
You will receive an automated notification at time of booking via email and/or text.
You will receive an automated notification two days prior to your appointment via email and/or text asking you to confirm. Please click the link provided to confirm, or cancel if you need to.
If you do not confirm or cancel at this time, we will contact you again the day prior to your appointment to get a confirmation. If we do not receive a confirmation of your appointment by 7PM the day before, you may be canceled.
Please be considerate and respectful of our cancellation and no show policy. These missed times in our schedule can really hurt us, and hurt our business. Thank you for your understanding with this policy.
Product Return Policy
It is our pleasure to provide you store credit for returned products within 10 days of purchase as long as the product is accompanied by the receipt and remains sealed, unopened, unused, and in re-sellable condition. Open products are non-refundable without any exception. If you would like a sample to try before purchase, we have samples and testers for most products that we sell.
In order to maintain a quiet & peaceful atmosphere for our guests, unattended children are not permitted. Although we LOVE children, bringing your children to your appointment is not ideal. We are not able to leave children unattended in our waiting room, and we cannot be held responsible for looking after them. Please be aware that if you bring your children to your appointment, they will have to be in the treatment room with you during your service, or the appointment will have to be canceled. In order to truly enjoy your time with us, we kindly ask that you leave your kids at home. If your child has an appointment, Skintuition requires a parental or guardian signed consent form for any service performed on a minor under the age of 18.
Skintuition requires a parental or guardian signed consent form for any service performed on a minor under the age of 18.
Late Arrival Policy
We want you to fully enjoy your time with us, so we ask that you please arrive 5 minutes early to your appointment. Our services are designed to be delivered within the time allotted. As a courtesy to other clients, we are unable to extend service times for late arrivals. We offer many quick services that are booked in 15 minute time slots, and often times, there is just no time left to do the service if you arrive late for your appointment. While we will make every effort in our power to accommodate late arrivals, please be aware that we may have to reschedule your appointment if you are more than 5 minutes late. If you are running late to your appointment, please give us a call to let us know, and we will let you know if we will still be able to accommodate your appointment.
Gift Certificate Policy
Skintuition Gift Certificates must be treated as cash. The value will not be replaced if lost, stolen or destroyed. Physical gift card or digital gift certificate must be present to redeem. Gift Certificates are only redeemable for products and services at Skintuition in Rochester Hills, MI. Valid five years from the date of purchase. Gift Certificates are not redeemable or refundable for cash unless required by law.
Right to Refuse Service Policy
For your safety, comfort, and satisfaction, Skintuition reserves the right to refuse service at our discretion when necessary. More than anything, we want to ensure that you have a great experience with us, and leave happy with the work that we do. Please trust the judgement of our trained professionals. If we do not think that you are a good candidate for a service or treatment, we will inform you before the start of the service.
Duty to Inform Policy
Your health and safety are of paramount importance to us at Skintuition. We trust the information that you provide on your client intake form. Part of the success of your service requires your full disclosure of any condition or medication that would effect the outcome of the procedures that we provide. If you have any changes in your medical history or medications, it is your duty to inform us so that we can take necessary precautions. Skintuition will not be responsible for any adverse reactions to services rendered in circumstances where a client has failed to inform us of any contraindications.
Payment in full is required at time of service. All service sales are final. We gladly accept Cash, Mastercard, Visa, Discover & American Express. We do not take checks.
Skintuition staff is able to accept gratuity in cash, or on a credit card. Gratuities paid on a credit card will be paid on a separate transaction via 'Tippy'. We unfortunately cannot add gratuity to your credit card on file; a physical card will need to be present to be swiped.
Walk-in Appointment Policy
In order to manage the flow of our Spa traffic, we operate by appointment. We are happy to accommodate walk-ins if we have an availability, but Skintuition cannot guarantee availability to walk-in guests without reservations. To schedule an appointment, please call us or use our online booking to set up an appointment.