Skintuition Policies

Arriving to your appointment 

Please arrive to your appointment 5 minutes early. We value our client’s time and we try our best to stay on schedule when it comes to our appointments. If a client is late for an appointment, we will try our very best to accommodate them, but please understand that sometimes we may have to reschedule. If you are running late, please give us a call and we can let you know if we will be able to still see you.

Children

Bringing children with you to your appointment can be difficult. If you are doing laser hair removal, you should not bring your children with you. They cannot be in the room unless they are wearing laser goggles. So this does not work out if you have small children. For waxing appointments only, you could bring a baby if they are comfortable in their car seat or if they are old enough to keep themselves occupied quietly in the treatment room for a quick appointment. For airbrush tanning, it is best to leave children at home, because they should not be in the room with you, and we cannot leaven them unattended in the waiting area. For skin care services, please do not bring your children so that you have an opportunity to relax and enjoy your treatment! Bottom line, we truly want to focus on you during your appointment, so please leave your kiddos at home!

Cancellation and No-Show Policy

We always assume that if you book an appointment with us, you truly do plan on coming in for that appointment. We understand that things come up and that you may have to cancel your appointment, however we kindly ask that you give us a call by 7PM the business day before your appointment if you need to cancel or reschedule an existing appointment. If you no-show for an appointment, a credit card will be required to schedule any future appointments with us. If you no-show again, we will charge your card the full service fee. We hate to do this, but no-shows can really hurt us! 


Our Policy for Facial and Eyelash Appointments, and Waxing appointments 60 minutes or longer 


*In order to book any FACIAL appointment, EYELASH appointment, or WAXING appointment 60 minutes or longer with us, we require a valid credit card on file. We will only authorize your card at the time of booking and will not charge your card at the time. To avoid any charges to your credit card, we require cancellation notice by 7:00pm the previous business day for ALL Facial appointments, Eyelash appointments, and Waxing appointments that total 60 minutes or longer. If you cancel your appointment after that time frame, you will be charged 50% of the service fee. If you no show for your appointment, you will be charged 100% the service fee. For ANY OTHER SERVICES with us, If you no show, a credit card will be required to rebook any service with us. Thank you for your understanding with our Cancellation/ No Show Policy.

Lady giving instructions

Walk Ins

We can accept walk-ins for waxing, airbrush tanning, and facials only.However, it is ALWAYS best to make an appointment. We cannot guarantee that we will have any availability. So if you know that you need to come in and see us, please make an appointment so that we can be sure to accommodate you! We can usually accommodate same day appointments, so just give us a call.

Payment

We gladly accept Cash, Mastercard, Visa, Discover, American Express. We do not take checks.

Product Returns

We are happy to return or exchange UNOPENED products purchased at Skintuition when a receipt is provided within 10 days of purchase for store credit only. We do not refund or exchange opened products.